Policies

WHAT YOU NEED TO KNOW
Boarding and Grooming

All boarders must have a reservation. Please call as early as possible. If you find that your pet must stay with us longer than
scheduled, please notify us as soon as you can.

In accordance with Prince George’s County Code, Section 3-185.01, no person shall own, keep or harbor a Pit Bull Terrier within the County. Pit Bull Terriers Breeds are defined as: American Pit Bull Terrier, American Staffordshire Terrier, and Staffordshire Bull Terrier. We are unable to board, groom and train these breeds at our facility.

Reservations scheduled over the New Year, Fourth of July, Thanksgiving and Christmas require a $25 deposit per pet.
Owners will receive a full refund if they cancel their reservation within 72-hours of their check-in date. Owners that give
less than a 72-hour notice will not receive their deposit refund. We do not accept new pets during the summer season and
holidays.

All pets must be current on their vaccinations. We will not accept pets that have vaccinations expiring during their boarding stay.
A. We require that all dogs be vaccinated against:
a. Distemper, Hepatitis, Adenovirus,
Leptospirosis and Parainfluenza, and Parvo
b. Bordetella (Canine Cough)
c. Rabies
d. Canine Influenza (H3N2/H3N8)
B. We require that cats be vaccinated against:
a. Distemper, Rhinotracheitis, Calici and Chlamydia
b. Rabies
–Rates are subject to change without notice–

The number of days of board is calculated as follows:
A. The day of arrival is a day of board.
B. Checkout time is noon on day of departure. Pets picked up after 12 noon will be charged another day of board.
C. No boarding is charged on day of departure if your pet is being groomed that day. If owner does not pick up on
scheduled day of departure and their pet was groomed, both boarding and grooming services will be charged for that
day.

Day Boarding- Available during office hours in the off season only. Excludes summer, holidays and weekends. We provide an
individual indoor/outdoor run with a water bucket and cot for your pet’s comfort. If feeding is needed, $3.00 charge will be applied
per feeding. If you do not pick up your pet and need to board overnight, you will be charged regular boarding rate according to
pet’s weight. After hours charges apply for late pick up.

Any pet found infected with parasites (fleas, ticks, lice & mites) must be treated. Cost of treatment will be added to final bill.

Intact males have a chance of experiencing chaffed testes during boarding. Owner will be notified if we notice irritation.

Any pet requiring medical or surgical attention will be treated at the owner’s expense. We strongly urge you to leave the phone
number of someone with authority on your behalf.

If a trip to the veterinarian becomes necessary, the charge is $50.00 for the first pet and $30.00 each additional pet. For every hour
an Anchors technician is at the vet with your pet, a $15 rate will be charged. Anchors Kennel will transport all pets requiring medical
attention to Waldorf Emergency Care located at 3485 Rockefellar Ct. Waldorf, MD 20602. Phone number: 301-705-9700. Any
charges from the vet will be added to the owner’s final bill.

We can serve your pets regular diet from home assuming you bring it along with instructions. Otherwise, the kennel diet served is a
lamb and rice kibble mixed with a warm chicken meat gravy. The AM feeding is included with the pets daily boarding rate, any
additional feedings are $3. Please inform us of any food allergies.

If your pet requires any form of medication such as vitamins, antibiotics, eye or ear drops, etc., there will be an additional fee of
$5.00 for administration per day. For diabetic pets, Insulin shots are $10 for the day’s administration. Please provide specific
instructions with your pet’s medications on day of arrival.

As a special service your pet can be exercised individually in our large exercise yards at a rate of $10.00 per session.

We will take every effort to make sure your pet is in a comfortable, clean, and healthy environment. If it becomes necessary to
bathe your pet or trim their nails, we will do so and add the appropriate charges to your bill.

We ask that all collars and leashes be removed from your pet before admittance. We cannot assume responsibility for any collars,
leashes or personal belongings left behind or lost during the stay.

All charges are due upon checkout. No refunds. There will be a $35.00 charge for all returned checks.

Pets will be admitted and discharged only during office hours. Office hours are:
CLOSED on SUNDAYS, WEDNESDAYS (offseason) and ALL FEDERALLY OBSERVED HOLIDAYS
OFFICE HOURS 8AM- 6PM
Admitting or discharging your pet outside of our office hours can be arranged normally (by appointment) for an after-hour
charge of $70 for the first pet and $30 for each additional pet.
Call 301-283-3647 for all after-hours check- ins/ check-outs.
When you pick your pet up, please examine them carefully. If there is a problem or you have any questions, please let us know. We
will be happy to help you in any way we can. We always try to give you and your pet the best service. We genuinely appreciate any
comments or suggestions you might have to help us serve you better.