Policies

Pet Grooming Policy

Anchors Kennel employs a conscientious and caring staff to provide total care for your pet in a healthy, happy environment. Because
we care about your pet’s safety and well-being, we want to assure you every effort will be made to make your pet’s visit as pleasant as
possible. There will always be an AKC S.A.F.E. certified grooming technician present. Please inform the groomer of any health issues
your pet has, as this impacts the methods used for this appointment.

All pets are to be dropped off for their grooming appointment between the hours of 8AM-10AM. Call us after 1PM to be quoted a
pickup time.

An up-to-date Rabies vaccination is required to perform the grooming procedure. The Bordetella vaccination is recommended. The
groomer will not admit any ill or uninoculated pets.

Any pet that has open sores, embedded nails, etc. will not be allowed in our grooming room. These cases require veterinary attention.
Any pet found infected with parasites (fleas, ticks, lice & mites) must be treated. Cost of treatment will be added to final bill.
Appropriate charges will be applied for any pet that requires extra combout time or dematting.

If we find the comfortability and safety of the pet requires a second holder for a significant period of time during their grooming, a
second holder charge will be applied.
If we find the pet is excessively difficult, the grooming appointment will stop and the owner will be notified.
If the groomer and owner
are comfortable in continuing the appointment, a difficult dog charge will be applied.

Our grooming facility uses force dryers and cage dryers. Please inform our staff if your pet cannot be groomed with this
equipment.

Occasionally, grooming can expose a medical problem or aggravate a current one. This can occur during or after
grooming. If your pet is too stressed to safely continue the groom, all procedures will stop, and you will be notified
immediately. Anchors Kennel will not be responsible for accident or injury during the grooming procedure.

If a trip to the veterinarian becomes necessary, the charge is $50.00 for the first pet and $30.00 each additional pet. For
every hour an Anchors technician is at the vet with your pet, a $15 rate will be charged. Anchors Kennel will transport all
pets requiring medical attention to Waldorf Emergency Care located at 3485 Rockefellar Ct. Waldorf, MD 20602. Phone
number: 301-705-9700. Any charges from the vet will be added to the owner’s final bill.

We ask that all collars and leashes be removed from your pet before admittance. We cannot assume responsibility for any collars,
leashes or personal belongings left behind or lost during the stay.
All charges are due upon check out. A $35.00 charge applies for all returned checks.

If owner does not pick up by 6:00PM, Anchors will call the owners phone number on file. If the owner does not pick up their pet from
the grooming appointment and is boarded overnight, applicable charges will be added to the owners’ bill. Owner has 10 days after
recorded checkout date to make payment. If payment is not received Anchors will send a certified letter to the home address on file. If
we do not receive a response from owner with full payment the pets will become property of Anchors Kennel. No further notice will be
given. If Anchors must hire a collection agency or attorney to recover said payments, undersigned agrees to pay all collection costs and
legal fees.

When you pick your pet up, please examine them carefully. If there is a problem or you have any questions, please let us know. We
will be happy to help you in any way we can. We always try to give you and your pet the best service. We genuinely appreciate any
comments or suggestions you might have to help us serve you better.