FAQs

FREQUENTLY ASKED QUESTIONS

Q: Can I bring my pet’s toys, treats, and bedding?

A: Certainly! Anything you feel that may make your pet feel more at home is welcomed. We do ask that you don’t bring anything that you may be afraid of losing. Although we write down everything your pet arrives with on their card, we cannot guarantee lost or destroyed items.

Q: Is someone there to take care of my pet on days that you are closed?

A: Yes. We have staff to tend to your pet’s needs 7 days a week, 365 days of the year. In addition, the Randalls live on the premises.

Q: Do I need to bring my pet’s own food?

A: No. We provide a 26% protein dry lamb and rice combination and mix it with a warm chicken meat gravy. If your pet is on a prescription diet or puppy/kitten chow, or if you just feel more comfortable with your pet’s regular diet, feel free to bring your pet’s food with you. There is no extra charge for what we call “Special Diets.” We feed the pets once daily in the morning. Additional feedings can be done at $3.00 for each additional feeding past the morning feed. We provide all feed bowls and water bowls for your pet.

Q: What about if my pet is prescribed medication? Is there a staff member that is certified in administering medication?

A:  Yes. We always have a certified technician on staff that can administer medication. It is an additional $5 for the day to administer medication. Upon checking in please have your veterinarian’s dosage directions for each medication.

Q: Is the kennel area heated and air conditioned?

A: Yes. The kennel has central heat in the winter and central air conditioning in the summer. During the times that the heat or air conditioning is on, all pets are let out to their runs four times daily to get exercise and to go the bathroom. In addition, the kennel is equipped with ceiling fans and three power exhaust fans to supply fresh air exchange hourly.

Q: What if there is an emergency medical problem?

A: In the event of an emergency, your pet will go to the closest veterinarian available. There are several vets in very close proximity to the kennel and several emergency clinics that are open 24 hours and on holidays. You will be charged for any veterinary services that may need to be performed at our discretion and our transport fees are $40 for the first pet and $20 for each additional pet.

Q: What must I bring with me upon checking in my pet?

1. The most important item you need is proof of your pet’s most recent vaccinations from your vet. All dogs are required to have proof of current Rabies, Distemper, Hepatitis, Parainfluenza, Parvo and Bordetella vaccinations. All cats are required to have proof of current Rabies, Distemper, Rhinotracheitis, Calici and Chlamydia.

2. Any special diets or medication your pet may need to receive during its stay with us.

3. An emergency contact number to reach you in the event that your pet is in need of medical attention. Some vets require owner permission to proceed with medical treatments.

4. Leash and collar. You must have your pet on a leash and under your control at all times while on the premises.

5. Optional items are toys, treats, and bedding.